Complaint·September 4, 2024

Council meeting on 8/28/24. Facility has taken precautions and advised R1 to let staff know if R6 enters the room. R1 is able to lock the door at night, which has resolved the issue. Although this may have happened, facility staff took precautions once staff was made aware. After conducting interviews, it was found facility provide residents with a wheelchair or walker if needed until the residents insurance approves the wheelchair or walker. Once the new walker or wheelchair arrive, residents get the wheelchair or walker that was provided by their insurance. Based on records review and interviews, it is undetermined whether or not the allegation occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. A copy of this report was provided to Administrator.