Complaint·March 19, 2024

continue... Based on interviews conducted and records reviewed, the residents receive showers by staff weekly, therefore, allegation facility staff failed to meet resident’s hygiene needs is found to be UNSUBSTANTIATED. Based on interviews conducted and records reviewed, staff response to residents needs in a timely matter and assist residents with their needs as requested. The allegation facility staff are not answering the resident’s call assistance in a timely manner and staff not meeting resident’s needs; the preponderance of evidence standard has not been met, the allegations are found to be UNSUBSTANTIATED. Based on records reviewed, incidents that occurred are documented on resident’s progress notes. Therefore, the preponderance of evidence standard has not been met, the allegation facility staff are not maintaining proper documentation on residents is found to be UNSUBSTANTIATED. An exit interview was conducted. A copy of this report and appeal rights was provided to Administrator, whose signature on this report confirms receipt of this report. Based on interviews conducted and records reviewed, staff response to residents needs in a timely matter. The allegation facility staff are not answering the resident’s call assistance in a timely manner; therefore, the preponderance of evidence standard has not been met, the allegation found to be UNSUBSTANTIATED. Based on records reviewed, incidents that occurred are documented on resident’s progress notes. Therefore, the preponderance of evidence standard has not been met, the allegation facility staff are not maintaining proper documentation on residents is found to be UNSUBSTANTIATED. Based on records reviewed, all medication technician have up to date medication training, therefore the allegation facility staff are not adequately trained is found to be UNSUBSTANTIATED. An exit interview was conducted. A copy of this report and appeal rights was provided to Administrator, whose signature on this report confirms receipt of this report.