Complaint·May 29, 2024

On 05/29/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct an initial complaint investigation. LPA introduce self, stated the purpose of the visit, and met with Administrator Paul Anderson, Director of Residential Services Shellie Whitlock, and Office Manager Kourtney Fangmeyer. During the course of the investigation, interviews were conducted, and records were reviewed. R1 and R2 has a moved in date of 02/27/24 and had moved out on 03/23/24. On 03/06/24, R1 made a payment of $11,807.00 towards R1 and R2’s community fee and rent for the month of March. The facility issued and mailed refunded check to the resident for the remaining dates of March after the resident moved out including 80% of the community fee. Based on records reviewed and interviews which were conducted, the preponderance of evidence standard has not been met; therefore, the above allegation is found to be UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was provided to the Administrator.