Complaint·March 3, 2025

On 3/4/2025, Licensing Program Analyst (LPA) Rachel Bruce conducted an unannounced complaint investigation visit to the facility. During this visit LPA delivered the investigation finding regarding the above allegation. The Department has investigated the complaint alleging that a staff member interacted with a resident inappropriately by the way the resident was physically handled; specifically the manner which client was moved in his wheelchair. Staff involved indicated it was not rough just a matter of directing traffic. LPA conducted interviews and received conflicting information. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is found to be unsubstantiated. No citation issued regarding the allegation. An exit interview was conducted and a copy of the report and appeal rights was provided to the Licensee whose signature acknowledges receipt.