Complaint·December 1, 2021

Based on resident interviews and staff interviews the allegation Staff not maintaining residents hygiene it was stated facility does not keep a log of residents ADL's but has a written policy that staff will check every resident every 30 minutes or as needed. After interviewing residents, it was found their hygiene needs were being met. It is unknown if there was an incident where R1's needs were not met. Based on interviews of staff and residents, it is found staff are providing care in a timely manner. It is unknown if there was an incident where staff did not provide R1 care within a timely manner. Based on records review and interviews resident did sustain a bladder infection while in care, however facility followed proper procedures by obtaining medical care for R1. Based on records review and interviews, facility did provide 60-day notice prior to rent increase. Although the allegations listed above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. LPA took R1's records to make copies and will return the records to the facility on 12/3/21. An exit interview was conducted with Licensee Representative Anthony Barbato and a copy of this report was provided via email.