Complaint·February 22, 2022

Licensing Program Analyst (LPA) K. Kaur and LPM S. Moua arrived at the facility unannounced to conduct follow up inspection. Upon entry, temperature check was completed by Med Tech Barbara Martin. LPA and LPM discussed the purpose of the visit and the elements of the allegations. LPM & LPA interviewed Staff, residents. Reviewed records and toured the facility. Based on interviews conducted the resident as on Hospice and receiving hygiene care two to three times a week. Facility staff deny that hygiene and dental care were not provided. LPA did not discover any specific incidents related to the allegations. Based on the interviews conducted and records review the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.Exit interview was conducted.