Complaint·January 31, 2025

On January 31, 2025, Licensing Program Analyst (LPA) Rachel Bruce conducted an unannounced complaint investigation visit to the facility. During this visit LPA delivered the investigation finding regarding the above allegation. The Department has investigated the complaint alleging that the facility did not provide adequate food service. Based on the interviews conducted of both staff and residents, the above allegation is deemed to be UNSUBSTANTIATED. LPA recieved conflicting information but determined that regardless of what may have been alleged, the residents are provided alternative menu options and appropriate efforts are made to accomodate the resident's prefrences. Although the allegation may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted and a copyt of this report will be provided to the Administrator via email.