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Inspection visit

Complaint

QUALITY CARE ASSISTED LIVINGLicense 1572091461 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Shawna Doucette conducted an unannounced complaint visit and was granted entry by Administrator Ria Loria. LPA explained the purpose of the visit. LPA interviewed staff and residents. After conducting interviews, it was found facility phone calls for residents are being transferred to staff's personal cell phones. Based on the Departments interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Article 8, is being cited on the attached LIC 9099D. A copy of the this report was provided to the Administrator with appeal rights and plan of correction.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.2(a)(1)Type B

    Right to personal privacy in daily care

    87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (1) To have a reasonable level of personal privacy in accommodations, medical treatment, personal care and assistance, visits, communications, telephone conversations, use of the Internet, and meetings of resident and family groups.This was not met as evidenced by Licensee sends calls to staff's personal cell phones for residents which does not allow privacy which poses a potential health safety and or personal rights risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the March 6, 2024 inspection of QUALITY CARE ASSISTED LIVING?

This was a complaint inspection of QUALITY CARE ASSISTED LIVING on March 6, 2024. 1 citation were issued: 1 Type B.

Were any citations issued to QUALITY CARE ASSISTED LIVING on March 6, 2024?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.