Complaint·October 7, 2024

Licensing Program Analysts (LPA)'s Shawna Doucette conducted an unannounced complaint visit and was granted entry by Administrator Nancy Cudal. LPA's explained the purpose of the visit. LPA requested a copy of and reviewed the resident roster. LPA interviewed Administrator. Facility does not have a client by the name listed in this complaint. Based on LPA's interviews and record review, this agency has investigated the complaint alleging, Facility is not safeguard resident’s property, Resident is not getting is P & I funds and Facility uses intimidation to violate residents personal rights. We have found that the complaint was UNFOUNDED, which means it could not have happened, and/or is without a reasonable basis, therefore we have dismissed the complaint. An exit interview was conducted and a copy of this report was provided.