Complaint·June 27, 2025

Based on interviews of 3 out of 3 residents, staff do not yell at the residents. Based on interview with Administrator there are not reports of staff yelling at residents. Based on interviews, 1 out of 3 residents state they receive their money when they ask for it and it is not withheld. 1 out of 3 residents money is handled by family. 1 out of 3 residents are waiting on a debit card that was ordered because the resident lost their ID and debit card. Based on interviews with Administrator, resident money is distributed every Monday. If a resident does not want money on Monday or requests money another day during the week then it is distributed if the resident has available money. Based on records review, residents are receiving P & I. Administrator is assisting resident in obtaining a new ID and debit card. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. A copy of this report was provided.