Follow-up·September 12, 2023

On 09/12/23, Licensing Program Analyst (LPA) M. Yang conducted case management visit to the facility. LPA introduce self, stated the purpose of the visit, and met with Administrator/ Executive Director Pamela Bradley. The purpose of today's visit is to follow up on information that was received at the Community Care Regional office regarding facility did not provide resident 1 (R1) refund for community fee and refund fee. Copies of records were reviewed and received. Interview were conducted. Based on records reviewed and interview conducted, R1 reside at the facility for over 90 days after the community fee refund contract prorated basis. No refund issued to the resident; the resident has a remaining balance for services provided for the companion care. No deficiencies issued. An exit interview was conducted. A copy of this report was provided to Administrator/ Executive Director, whose signature confirms receipt of this report.