complaint·February 10, 2025

Based on interviews and observation, LPA observed facility temperature to be set at 72 F and operating. Based on interviews, residents are comfortable with the temperature of the facility. It is unknown if there was a time the temperature was not comfortable. Based on interviews, residents hygiene needs are being met. Residents are receiving showers a minimum of twice per week and more if needed. It is unknown if there was a time a residents hygiene needs were not met. Based on interviews and observation, staff are able to communicate with residents in care. LPA spoke to S1 during the visit and the Administrator and we were able to communicate effectively. LPA conducted interviews and residents it was found that communication can sometimes be challenging but the residents needs are able to be met. It is unknown if there was a time a resident could not communicate with staff. Based on interviews, residents are receiving their outside communication via mail. It is unknown if there was a time a resident did not receive their mail. The Department has investigated the above allegations. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted and a copy of this report was provided.