Complaint·September 4, 2024

Based on interviews and reviewing records, facility elevator broke early morning of 8/22/24 and was repaired by 9:15 AM. Facility provided a receipt for the elevator company. LPA obtained a copy of the facility fire clearance dated 1/24/23 and a copy of the elevator permit which is checked annually and is current. Based on interviews and records review, Facility has had a broken washer, however facility has a back up washer and two back up smaller dryers. Administrator sent staff to the laundry mat to ensure residents laundry was completed in a timely manner. Administrator provided receipts for the laundry mat and the repairs to washer/dryer units. Based on interviews and observation, Facility has a sign on the lobby restroom stating "You may obtain the restroom key at the front desk". LPA took a photo. Residents have access to the lobby restroom however need to obtain the key from the front desk. Based on observation and interviews, facility staff is providing nutritious meals. LPA observed shrimp scampi asparagus, and garlic bread for lunch. LPA observed an alternative menu and observed a resident eating a salad at lunch. LPA took photos of lunch being served and the facility menu. Facility water is supplied by the City of Bakersfield. Based on records review and interviews, it is undetermined whether or not the allegation occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. A copy of this report was provided to Administrator.