complaint·September 3, 2025

Regarding the allegation Staff does not ensure residents dietary plan is followed Based on interviews and records review, R1's LIC 602 does not state R1 requires a special diet. Based on records review and interviews, R1 is provided a menu to list items R1 will eat and is provided alternative options. Regarding the allegation Staff does not ensure food being served is of good quality Based on resident interviews and observation residents are being served good quality food. LPA's arrived at the facility while the residents were eating lunch. LPA's observed residents to be eating fish and chips with coleslaw and a piece of cheesecake. Regarding the allegation Staff does not ensure residents personal hygiene needs are being met. Based on records review R1's LIC 602 states R1 requires assistance with personal hygiene. Based on staff and resident interviews, R1 often refuses assistance with personal hygiene needs. LPA was unable to determine if staff are not ensuring R1's personal hygiene needs are being met. Regarding the allegation Facility did not replace residents personal property due to being damaged. Based on interviews, it is undetermined whether or not personal property was damaged and needed to be replaced. Facility did not have a personal property list due to R1's representative refusing to provide information which was signed on the LIC Although the allegations listed may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. A copy of this report was provided.