complaint·April 29, 2026

On 4/29/2026, Licensing Program Analysts (LPAs) M. Medina and M. Garza conducted an unannounced subsequent complaint visit to facility. LPAs introduced themselves and stated purpose of visit, LPAs met with Administrator, Brittany Kavanaugh via telephone and gave permission for visit to be completed with Wellness Director, Elizabeth Vasku. During visits LPAs toured facility, completed interviews, requested and reviewed documentation (staff schedules, resident roster, invoices, staff training records). During facility tour on 4/11/2026, LPAs observed the following in the assisted living building, 2 washers and 1 dryer that were inoperable, in the memory care building of the facility 1 washer and 1 dryer that were inoperable. The allegation listed above have met the preponderance of evidence standard per California Code of Regulations, Title 22. The allegations are SUBSTANTIATED. Deficiencies cited on 9099D. If not corrected, the deficiencies have a direct impact to residents in care. Exit interview completed with Wellness Director and Administrator via telephone. A copy of this report provided.