Complaint·May 13, 2026

On 5/13/26 Licensing Program Analysts (LPAs) M. Medina and M. Garza arrived at the facility for an unannounced complaint visit. LPAs met with Activities Director, Taylor Lloyd and Wellness Director, Elizabeth Vasku to conduct visit. During visit LPAs conducted interviews, requested and received the following documents for R1: medical assessment, pre-admission appraisal, admission agreement, ALW paperwork and ACH paperwork. During interviews, R1 indicated that they received their bank statement and saw charges from the facility and notified the bank of possible unauthorized charges. R1 stated that they then reviewed their bank statements from previous months and realized the charges are for their responsible portion of monthly rent. R1 stated they provided a voided check to facility during admission to facility. R1 also acknowledged that the initials on the Authorization Agreement for Direct Deposit Payments form for ACH debits was their signature. This Department has found that the above allegation is UNFOUNDED, meaning they were false, could not have happened, and/or were without reasonable basis. We have therefore dismissed the complaint. Exit interview completed with Activities Director, Taylor Lloyd and Administrator, Brittany Kavanaugh via telephone. A copy of this report provided via e-mail for facility records.