Complaint·May 9, 2026

On 5/09/2026, Licensing Program Analyst (LPA) M. Medina conducted a subsequent complaint visit to return R1's file and deliver findings to complaint. LPA contacted Administrator, Amanda Jaime by telephone to conduct visit with LPA. . During complaint visit, LPA toured facility, conducted interviews, gathered documentation, and obtained video footage. The information obtained during interviews states that Resident 1 (R1) was placed in the front room of facility without supervision, fell, and obtained injury. The front room of facility where R1 was sitting, has windows around perimeter allowing observation from reception, entry way, and hallways. R1 did have a fall, however, during review of footage from camera it was observed that 5 staff responded to R1 within 15 seconds of fall to provide care for R1. Although the allegation may have happened, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. No deficiencies cited during complaint visit. Exit interview conducted with Administrator and copy of report this report was provided for facility records.