complaint·September 27, 2024

Regarding the allegation Due to staff neglect, resident received injuries. Resident 1's responsible party, the reporting party, and the facility staff was not able to provide any photos, incident reports, or medical documentation injuries possibly caused by neglect. Based on interviews conducted during this investigation by Department of Social Services staff this allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation Staff did not allow resident to sleep in resident's own bed. Facility staff interviewed all stated there was never an incident where they did not allow Resident 1 to sleep in their own bed. Facility staff, and Resident 1's responsible party both stated they remember Resident 1 would at times come out of her room at night and sleep on the couch, and also in other residents bedrooms. Facility staff stated they would supervise Resident 1, and attempt to re direct back to their own bedroom. Based on interviews conducted during this investigation by Department of Social Services staff this allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with facility staff, and a copy of this report provided.