complaint·May 1, 2024

LPA investigated, “Staff did not keep the facility free from pest”. Three of the four staff interviewed reported that there were pests in the facility. Staff reported that there were mice in the facility, and it was reported to the administrator who resolved the matter with urgency. A review of the records of pest control services indicate that the facility regularly receives pest control services. The licensee has a pest control company on contract that comes once a month. The facility property is rural. When the weather changes the rodents seek shelter from the rain/snow. LPA did not observe any rodent droppings during the tour and the Administrator stated she and the licensee are aware there are rodents around due to the location of the property and that is the reason for the pest control contract. LPA investigated, “Resident sustained a pressure injury due to lack of care from staff”. According to the Administrator four residents receive wound care services from an outside agency. The administrator explained that the staff at the facility do not provide wound care for residents. Staff interviewed all reported that they do not provide wound care for residents. The staff and administrator reported to the LPA that if there is suspicion that a resident may have a pressure injury the resident is referred for wound care services immediately. LPA investigated, “Staff do not meet resident's toileting needs”. Based on observations and interviews, it has been concluded that facility has adequate staff for all toileting needs. Furthermore, staff is providing assistance to residents with their toileting needs per their care needs with no issues. LPA investigated, “Staff do not meet resident's hygiene needs”. Based on observations and interviews, it has been concluded that facility has adequate supplies for all hygiene supplies including soap, toilet paper and paper towels. Furthermore, staff is providing assistance to residents with their hygiene needs per their care needs with no issues. LPA investigated, “Staff are using nicotine products in the presence of residents”. The administrator and four staff interviewed reported that no staff member has been seen using a nicotine product in the facility. LPA investigated, “Staff handled resident in a rough manner”. The administrator and the staff have reported that no staff member has been observed to have been rough with a resident. The administrator reported that the facility has ongoing training to ensure that residents are handled with care when changing or transferring residents. LPA investigated, “Staff yelled at residents”. The administrator and four staff interviewed reported that no staff member has been seen yelling at residents.