complaint·August 25, 2025

Page 2 Resident assaulted another resident – UNSUBSTANTIATED. LPA reviewed SOC341 reporting that R1 assaulted R2. All staff who were interviewed stated they did not witness the incident. Resident Care Coordinator stated that two residents were in an altercation and a police report was filed. Resident 1 could be loud and aggressive and would complain about other residents. It was determined that this incident did occur and was reported by the facility to licensing and local law enforcement. However, there is no regulation that has been violated and as a result a citation cannot be issued for this allegation. The Administrator is not available for residents to speak to when they have concerns about the facility. - UNSUBSTANTIATED LPA reviewed, approved and submitted documents to change the administrator for the facility. Residents who were interviewed stated the Executive Director was not at the facility very often but they were available to residents when they were at the facility. Resident Care Coordinator stated that since they have worked at the facility the administrator was there five days a week although they were out for a short period of time due to illness. It was determined that the previous administrator was available to residents to voice their concerns. The facility now has a new administrator. This allegation is unsubstantiated. Continued on LIC9099-C Page 3 Resident is not being properly supervised causing other residents to feel unsafe.- UNSUBSTANTIATED It was reported that residents were told Resident 1 (R1) would be moving out and are upset R1 is still living at the facility. LPA reviewed staff schedule for May 2025. The staff schedule shows in the assisted living section of the facility there were 1 Med Tech, 2 care givers and 1 floater staff on duty for the AM and PM shifts. The memory care section had 1 Med Tech and 2 care staff for the same shifts. Resident Care Coordinator stated that Resident 1 no longer lives at the facility. It was determined that the facility has adequate staffing to supervise residents, the resident in question has since moved out of the facility. This allegation is unsubstantiated. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. An exit interview was conducted. A copy of the report was provided to facility RCC Carrie Breaux.