complaint·March 19, 2025

The allegation of “Staff did not maintain a comfortable temperature for residents.” alleges that common rooms in the facility are not maintained at a comfortable temperature for residents. During today’s visit the outside temperature was approximately 72 degrees Fahrenheit. During the physical plant tour LPA observed the Newman Building in which the resident rooms are located. LPA observed the thermostats to be set at a comfortable temperature of 76 degrees Fahrenheit. LPA observed resident rooms to be equipped with their own AC/Heater unit with controls that can be adjusted on a room-to-room basis. Additionally, LPA toured the conference room, the synagogue, lounge rooms, library, dining room, and crafts room. All rooms were observed to be within a range of 68-76 degrees Fahrenheit. All rooms LPA toured at the time of the visit were a comfortable temperature. Interviews with residents revealed that the dining room, library, post office, and beauty salon have all been uncomfortably cold previously. Residents stated that the dining room side doors, when opened, create a strong draft that rapidly cools the room. LPA interviewed staff members who stated that the complaints about the dining room’s temperature come from residents utilizing the side doors to enter/exit the room which creates a draft. Staff stated that residents are instructed to not utilize the side doors and measures including signage, cones, and yellow tape are used to dissuade residents from using the side doors. LPA interviewed the Administrator who stated that they have not received complaints about the temperature of the facility recently. The Administrator was aware of the issues in the dining room regarding the side doors. The Administrator stated that in addition to the previous measures the facility has rearranged the dining room layout to move resident’s tables away from the doors. The Administrator stated that they would instruct maintenance to perform room temperature checks prior to scheduled activity times to ensure rooms are maintained at a comfortable temperature. Additionally, the Administrator agreed to speak with residents who do not follow the facility’s directive to avoid using the side doors of the dining room. Based on the information obtained during interviews there is sufficient evidence to support the allegation of “Staff did not maintain a comfortable temperature for residents.” Therefore, the allegation is deemed Substantiated at this time. The Administrator was unable to come to the facility at the time of the inspection but has designated Executive Administrative Assistant Allison Tepper to sign this report on their behalf. The following deficiency was cited (refer to LIC 9099D). A copy of the report was printed, appeal rights were provided, and exit interview was conducted.