complaint·July 8, 2021

Licensing Program Analyst (LPA) Zabel Chochian conducted a complaint visit today to deliver investigation finding for above allegation. On 3/02/2020, LPA conducted interviews between 11am-2pm with the facility Administrator Lorena Soria, the Dining Services Manager, Assistant Director Hospitality Services and randomly selected residents. Interview with facility staff revealed that the facility is continuously posting jobs to ensure positions are filled. The facility job posts and dining service schedule for the month of February 2020 was reviewed with Dining Services Manager during initial visit. LPA was informed that filling positions has been a challenge however the dining services staffing schedule was covered accordingly to ensure resident dining services are met. Interview with management staff revealed that they are hiring and training staff to ensure that there is no staff shortage during unexpected staffing issues. Dining services manager stated that she would also fill in to cover in case of uncovered shift. Sixteen out of sixteen resident interviews conducted did not reveal any issues/concern with dining staff services. Interview with residents and staff does not support the allegation that “facility has insufficient kitchen staff to meet resident needs”. Therefore, based on the interviews conducted and information obtained allegation is deemed unsubstantiated. Exit held. Copy of report provided.