complaint·May 13, 2025

Licensee does not ensure bedbug issue is being handled in an appropriate manner. It’s alleged the facility has had bedbug issues for some time and are not seeking professional service for eradication/extermination. To investigate this allegation LPA conducted an interview with the Administrator Designee and S1 who confirmed that the facility did have bedbug issues only in R1’s room; however, it was treated and eradicated professionally and as well followed the proper protocol on a personal level by removing all infested items from R1’s room and placing them in a plastic bag to treat them. During the initial complaint visit on 03/21/2025, LPA observed all items being in a plastic bag and were placed outside of the facility which confirms the statement provided by the Administrator Designee and S1. The Administrator Designee also informed LPA that the infested mattress and bed were replaced with newly purchased bed and mattress for R1. Moreover, as a precaution the entire facility including all clients’ rooms were treated and sprayed four times with FENN Termite and Pest Control company in the month of March 2025. Document reviewed from FENN Termite and Pest Control company confirmed that the facility was inspected and treated for bedbugs during the month of March 2025. During facility's tour LPA observed four (4) residents rooms Including R1's room and all rooms were observed clean. Each bed, bedding, and mattresses were clean, and no bedbugs were observed. Lastly, during interviews with three (3) out of four (4) residents, all residents stated to have no concerns with bedbugs being in their rooms or in the facility. Therefore, based on interviews, record review, and LPA’s observation during initial complaint and today’s visit this allegation is deemed unsubstantiated at this time. An exit interview was conducted and a copy of the report signed and delivered.