complaint·March 29, 2022

The residents reported they can still go to their doctor appointments and families can come and visit them during the pandemic. LPA interviewed staff and all denied the allegation. Staff reported residents have their right to go outside of their rooms and the building if they have no symptoms with good health. Administrator reported two weeks ago, the facility had another outbreak (Norovirus) in the facility and facility consulted with the Department of Public Health and its better to lock down the facility due to the virus is very contagious as they have about 8 residents and 2 staff were getting infected. Currently the facility has been cleared from the outbreak. LPA also reviewed the resident sign in and out sheet and residents were able to go in and out from the building. LPA also reviewed the exercise class attendance sheet and residents do attend the exercise class during the time of the outbreak which is meant that resident were not locked in the room. Based on statements and interviews conducted with staff, residents and record reviews, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report and appeal right was provided to the administrator Batsy Davis.