complaint·September 14, 2023

Based on interviews and records review, there is not sufficient information to support this allegation. Therefore, this allegation is deemed UNSUBSTANTIATED at this time. It was alleged that facility staff restrained a resident in care by placing chairs around their bed. To investigate this allegation on 9/14/2023 between 12:00pm and 12:30pm, staff interviews were initiated. Interviews revealed that Resident #1 (R1) was a fall risk due to a worsening of their medical condition. In order to make sure that R1 did not fall, staff were asked to check on them every fifteen minutes. In addition, one chair was placed next to the bed so that R1 could be transferred in and out of their bed. The chair was not used to restrain R1. Based on interviews there is not sufficient information to support this allegation. Thus, this allegation is UNSUBSTANTIATED at this time. It was reported that staff handle residents in a rough manner. To investigate this allegation on 9/14/2023 between 12:00pm and 12:30pm, staff interviews were initiated. Interviews revealed that staff are cordial and helpful towards residents. Residents personal rights are respected. Between 3:00pm and 3:35pm, resident interviews were initiated. Interviews revealed that staff are kind and assist when called upon. Based on observation and interviews, there is not sufficient information to support this allegation. Therefore, this allegation is UNSUBSTANTIATED at this time. It was alleged that facility staff do not dispense medications according to physician's orders. Between 2:45pm and 3:00pm, R1's medical administration record (MAR) was reviewed. LPA did not note any discrepancies. Medications that were administered were initialed by the facility medical technicians. R1's MAR showed that medications were being dispensed daily. Between 3:00pm and 3:30pm, staff were interviewed. Interviews revealed that medications are being dispensed in a timely manner daily and on schedule. Between 3:00pm and 3:35pm, resident interviews were initiated. Interviews revealed that they are given their medication on time and do not report any issues. Based on records review and interviews, there is not sufficient information to support this allegation. Thus, it is deemed UNSUBSTANTIATED at this time. Exit interview conducted and a copy of the report was issued.