complaint·November 19, 2025

(continued from LIC 9099) LPA's interview with Resident #2 (R2) today at 1:50 PM, who has the same medical condition, revealed that the staff always follow R2's dietary restriction and gave R2 food that is good for R2 such as vegetables and fruits and always reminds R2 about R2's medical condition and to get better. Regarding the allegation that the Staff are using restraints on residents, it was alleged that the staff restrained R1 in the wheelchair by a belt. LPA's record review today revealed that R1 has a physician's order for a wheelchair belt for safety. LPA's interview with the staff on 09/24/25 at around 12:30 PM, revealed that they only put the belt on R1 when they transport R1 from bed to the dining/living area as R1 was always trying to get up or stand up and always tried to get off the wheelchair while being transported to and from bed to the living/dining area. Regarding the allegation that Staff did not provide proper care and supervision to resident, it was alleged that the Reporting Party (RP) witnessed R1 to be in a “zombie” like manner while at the facility. LPA's interview with the Administrator today revealed that the Administrator was not aware of R1 being "zombie" like but noticed that R1's dementia was getting worse and seemed to be declining as R1 barely respond when talked to. LPA's interview with the only two (2) aware residents revealed that they were well taken care of by the staff and provided all the care they need. LPA attempted to interview the other four (4) residents but they were all in hospice service and unable to comprehend and/or converse coherently with LPA. Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.