complaint·June 11, 2024

Per residents they have not have any issues with the coffee cups or lids and have not observed any resident spill coffee or hot beverages on themselves due to the coffee lids not fitting on the coffee cups. Interviews with staff revealed 6 out of 6 staff have not observed any residents spill coffee on themselves, residents have not notified staff regarding spilling coffee or hot beverages on themselves. Per administrator, there haven’t been any incidents in which residents have spills coffee or a hot beverage on themselves that may have been reported or needed first aid/medical care. Executive chef, who oversees ordering kitchen supplies, explained that recently the distributor changed their coffee cups in their delivery order, once staff became aware of lids not fitting cups properly, new lids were order. The change of cups and lids has been done in the last 7 days and there are no current issues. Per staff the new lids were order within 24 hours from the moment they became aware of the issue. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted with Joyce Frempong and a copy of this report was provided.