complaint·April 14, 2021

Allegation: Staff did not assist resident to go see the facility doctor in a timely manner. Staff interviewed deny the allegation. Staff indicated they go to residents rooms and assist them to get ready to go see the doctor. Residents interviewed also indicated staff assist with seeing the facility doctor. No one reported witnessing staff refuse to assist a resident. Based on the information obtained, the allegation is unsubstantiated. Allegation: Staff did not assist resident with baths. The complainant could not provide a date, time or staff involved regarding this allegation. Staff interviewed indicated they do assist residents with baths. Staff indicated some residents refuse baths and they report the refusal to management. Residents interviewed stated that staff do assist with baths up to twice a week if they need assistance. Residents admitted that they have refused assistance with baths if the staff members arrive to the residents' room later in the day. The facility has 2 bath aides in the morning and companion aides are also expected to assist with bathing if needed. There is insufficient evidence to prove this allegation. Therefore, this allegation is unsubstantiated. Allegation: Staff practices are unsanitary when serving food to residents. Staff interviewed deny the allegation. LPA has observed staff members deliver trays during virtual tours and the food and drinks are covered and staff are wearing gloves and masks. Residents interviewed also indicated the food is served properly and they have no issues the way the food is served. No one reported observing unsanitary food service and no one has reported feeling ill because of the food. Based on the information obtained, the allegation is unsubstantiated. Allegation: Staff did not properly assist resident with medication. The complainant could not provide a date, time or staff involved regarding this allegation. It's alleged staff have given the resident(s) medication late. Staff interviewed deny the allegation. Residents interviewed also did not corroborate the allegation and residents indicated they have had no issues with their medications. No one reported their medications being administered late and no one has been hospitalized because of medication issues. Based on the information obtained, the allegation is unsubstantiated. Allegation: Staff burned resident while bathing. The complainant could not provide a date, time or staff involved regarding this allegation. Complainant indicated the alleged victim did not sustain any injuries and it allegedly occurred one time. Staff interviewed deny the allegation. Residents interviewed indicated there is no issue with the hot water. The water was tested during today's visit and it was 105 degrees which is within the required range of 105 - 120 degrees. Based on the information obtained, the allegation is unsubstantiated. Continued on 9099C. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. A telephonic exit interview was conducted with Fern Key, and a hard copy was provided via email for signature.