complaint·June 16, 2021

Staff and residents interviewed reported that they have not seen any inappropriate interactions between residents. Based on the information obtained, the allegation is unsubstantiated. Allegation: Staff are not providing adequate food service to residents. It’s alleged the food quality is poor and the food is sometimes served cold. 7 out of the 11 residents interviewed indicated the food is good and is served warm. The other 4 residents indicated the food could be better. Those residents indicated the meat is tough to eat sometimes and there isn’t a variety of food. The other 7 residents indicated the meat is good, it’s served warm, and there is a lot of variety of food. Residents also reported having options if they didn’t want what was on the menu. LPA observed breakfast and lunch being served. The food was warm and the kitchen served what was listed on the menu. The kitchen was toured. The walk-in refrigerator had a variety of meats including chicken, pork, and red meat. There were also fresh vegetables and fruit. The menu appeared to have a variety of different food. There is insufficient evidence to prove the allegation, therefore allegation is unsubstantiated. Allegation: Staff are not providing adequate linens for residents. It’s alleged the linen is torn. Staff interviewed reported they have not received any complaints about the linen and have not seen torn linen. Residents interviewed reported that staff change the linen often and the linen is never torn. LPA toured resident bedrooms and did not observe any torn linen. Based on the information obtained, the allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview held with administrator and a copy of the report was provided.