complaint·December 1, 2021

The investigation revealed of the following: Allegation#1 “Resident went missing from facility.” LPA interviewed staff and reported there were no resident went missing or AWOL recently. The administrator also reported the dementia unit is a secure unit and each staff needs to enter the code to go in and out. In addition, the alarm will be on if the door opened. LPA also reviewed the recent incident report from the facility and did not reveal any resident went missing from the facility during September and October 2021. Allegation#2 “Staff are harassing residents.” LPA interviewed fourteen residents and they all reported staff never harassed them for changing the pharmacy. Some of the residents stated the staff only changed the pharmacy without noticing them. LPA interviewed staff and denied the allegation. They stated they never forced or harassed the residents about changing the pharmacy. They contacted the residents and responsible party about switching pharmacy only if the residents are willing to. Allegation#3 “Facility is not testing residents after possible exposures.” LPA interviewed staff and reported there’s no exposures for residents and staff lately. It’s been few months already. LPA interviewed residents and reported they have not been tested for a while as they are all fully vaccinated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held. A copy of the report and appeal right was provided to administrator. The investigation revealed of the following: Allegation#1: “Facility is not providing residents an accounting of their funds.” LPA interviewed residents and reported it took a long time for the staff to provide their trust account balance for them. It’s very difficult to obtain the account information from the staff. LPA interviewed staff and stated the resident only need to verbally request from the staff/bookkeeper in the facility. The staff is not behind anything about the trust account balance information. They are currently also working on providing quarterly report to residents. Allegation#2 “Facility is not notifying residents of positive COVID results in facility.” LPA interviewed residents and reported staff only informed the residents the very first time last year that residents or staff had positive COVID cases. After that, they did not know anything about COVID positive cases. The facility never informed them or their responsible party. They only knew by the residents talked about it. Based on the interviews conducted with the residents and documents reviewed, the preponderance of evidence standard has been met, therefore the allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 are being cited on the attached LIC 9099D. Exit interview held with administrator Priscilla Gaytan . A copy of the report and appeal rights were provided.