complaint·August 5, 2022

Allegation - Facility staff are not serving a good quality of food. Interviews conducted with residents did not support the allegation. LPA observed breakfast being served in the dining room and residents were complimenting the food. Staff interviewed indicated the food is good and reported that staff also eat the food sometimes. The menu was reviewed and it had a variety of meats and meals being served. Based on the information obtained, the allegation is unsubstantiated. Allegation - Facility staff confine residents in their rooms. Interviews conducted with residents did not corroborate the allegation. Staff reported there was a stomach virus going around the facility sometime in March this year. The dining room was closed and all residents were getting trays. Staff deny residents were being confined to their rooms. Many residents were observed being out during today's visit and activities were being conducted. Based on the information obtained, the allegation is unsubstantiated. Allegation - Facility staff does not ensure that residents are adequately hydrated. Allegedly residents weren't receiving adequate hydration while the stomach virus was going around. Residents interviewed did not corroborate the allegation. Residents report getting juice, water, and coffee. Staff interviewed deny the allegation. LPA observed plenty of liquids being served during breakfast. Based on the information obtained, the allegation is unsubstantiated. Allegation - Facility is not adequately staffed to meet the needs of the residents. During the visit today there were 10 caregivers, 4 med techs, 1 LVN (Licensing Vocational Nurse), 9 housekeeping, and 2 maintenance staff. The majority of residents interviewed did not corroborate the allegation. Staff interviewed reported there is sufficient staff, but there are times that staff call-off. The facility uses a caregiver registry when staff call-off to cover each shift. There was insufficient evidence to prove this allegation. Allegation - Facility is not kept clean. The facility was toured including the first and second floor, resident bedrooms, dining room, activity room, and kitchen. Maintenance was observed deep cleaning the carpets. The facility appeared clean at the time of the visit. Interviews conducted with staff and residents did not corroborate the allegation. Based on the information obtained, the allegation is unsubstantiated. Continued on 9099C. Allegation - Facility staff do not assist resident with oral hygiene needs. Allegedly Resident #1 (R1) needs assistance with brushing his/her teeth and staff are not assisting. R1 was interviewed and denied needing assistance with oral hygiene. R1's file was reviewed. It indicated R1 is able to dress/groom self, handles own toileting needs and cash resources. R1 did not appear to need assistance with hygiene. Other residents interviewed reported not needing assistance with oral hygiene. Staff interviewed indicated they did have a staff member assist R1 with brushing his/her teeth once, but R1 did not want the assistance. Based on the information obtained, the allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview held. A copy of the report was provided.