complaint·September 15, 2022

Administrator and staff interviewed denied the allegation and stated that they have been in constant communication with the resident since the resident brought this issue to them. They claim that they did a full clean up and inspection of the bedroom twice (before and after the pest control service that was conducted on 08/19/22) and no insects were found. They changed the residents mattress, scheduled the earliest pest control service available (08/19/22) and even offered the resident to move to another room which the resident refused. Residents interviewed revealed that 13 out of 15 residents were unable to corroborate with the allegation. The other 2 residents stated that they have seen insects in their bedrooms and have been bitten. One of these residents showed the LPA pictures of insects. However, when reviewing the pictures some of them were not clear and LPA was unable to determine if it was a stain or an insect on the towels. The other pictures appeared to be taken outside the bedroom/facility and some pictures were of insects killed inside a napkin, but LPA was unable to determine if the insect were killed inside the bedroom/facility or outside. This resident did state that since pest control serviced the bedroom on 08/19/22 and staff cleaned the carpet of the bedroom that there has been no sign on insects or bugs anymore. The other resident claimed to be bitten last night inside the bedroom. No insect bites were observed on their bodies during the visit. LPA toured all the bedrooms of the 15 residents that were interviewed and common areas, and observed no insects or bugs. The Western Exterminator Company service inspection reports for the last 3 months including the one done on 08/19/22 state that no pest activity was found. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview held and a copy of the report was provided