complaint·October 28, 2022

LPA interviewed 10 residents. 4 out of the 10 residents feel there is not enough staff to assist with their needs, stating that the staff do not do a good with the showers and would take them awhile to assist. The other 6 residents feel there has been improvement with the staffing and currently has sufficient number of staff to fulfill residents’ needs. LPA toured the facility and observed caregivers, housekeepers, Med Techs, and food servers assisting residents. Allegation – Staff is not providing adequate food service to residents. It is alleged that the food is not properly cooked, always cold, no variety, and not able to get seconds. It is also alleged the facility does not give snacks or coffee. LPA toured the kitchen and observed a variety of foods in the refrigerator. The food was being prepared by the chef and the servers delivering the food trays (wrapped) to the rooms. The food served to the residents came straight from the kitchen for those eating in the dining room. LPA also observed snacks and beverages readily available in the dining room. LPA obtained a copy of the weekly menu for 4 weeks. The menu included different items from each food group and listed alternatives, including snack times on the menu. Per the Assistant Administrator, the menu is given to the residents every Sunday in their rooms. Staff interviewed acknowledged that some residents complained of the foods but they have not personally seen food not properly cooked, cold, or not given a variety. 4 out of the 10 residents expressed that the foods are served to them cold, meaning the hot items are no longer hot when it gets delivered. It was also expressed that they get the same food over again, each week. 6 residents stated the food has improved and tastes better with this new chef. The food is not served to them cold and are able to obtain more if they request it. Allegation – Staff does not have an activity schedule for residents. During the arrival today, LPA observed some residents engaged in an exercise activity held by the Activity Director, in the room by the lobby. LPA observed the activity calendar posted on the bulletin board by the dining room. Staff interviewed indicated that there are activities held daily and encourage residents to participate. 10 of the 10 residents interviewed stated there are activities held but some stated they do not participate in them due to their preferences. (Continue on LIC9099C) Allegation – Staff is not addressing pest infestation. During the tour of the entire facility, LPA did not observe any cockroaches or other pests inside the facility or in the garden areas. LPA reviewed the Western Exterminator Company service reports from August 2022 through October 2022, and there were no pest activities found during their visits. The services are done twice a month which targets cockroaches and mosquitos. Staff interviewed stated they have not seen any more roaches lately since they have been spraying the grounds. One of the 10 residents interviewed has seen cockroaches in the hallways this morning on the 2 nd floor. Residents interviewed stated the staff will spray immediately if they see a roach or two and have seen the pest control technician come out to spray. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Priscilla Gaytan. A copy of this report along with the appeal rights were provided.