complaint·May 16, 2023

***This licensing report LIC9099C superseded LIC9099C dated 03/24/23.*** In regards to the allegation: Staff hit resident. Complaint alleged that Staff hit Resident in the dining area at approximately 3:15 pm on 03/20/23. Based on interviews with Resident (R#1) and Staff, R#1 stole cookies from the kitchen. LPA reviewed video footage of the incident and observed that Staff reach towards R#1 in an attempt to receive the stolen cookies from R#1 but without success and did not observed Staff hitting R#1. Staff denied hitting R#1. Interviews with 14 of 14 Residents indicate Staff has never hit them nor have they witnessed Staff hit other Residents. Review of the Local Law enforcement records did not indicate Staff hit Resident. In regards to the allegation: Staff are not providing adequate food service to resident. It was alleged that R#1 asked kitchen Staff for a sandwich on 3/20/23 but kitchen Staff did not provide it for R#1. LPA verified via video footage that R#1 entered the kitchen area at 5:28 pm and was provided a sandwich at 5:31 pm. Interview with Staff indicate a sandwich was provided to R#1. Interviews with 14 of 14 Resident indicate they are provided adequate food services. In regards to the allegation: Staff did not ensure resident was served food. It was alleged that Staff did not served R#1 breakfast or lunch on 03/20/23. LPA review video footage and observed that on 03/20/23 at 8:04 am, Staff delivered breakfast to R#1's bedroom. Video footage also revealed that R#1 entered the dining area at 8:12 am and threw a tray of breakfast on the dining area floor further revealing R#1 had position of breakfast. At 11:32 am, video footage revealed that lunch was also deliver to R#1's bedroom. Interview with Staff indicate breakfast and lunch was delivered to R#1's bedroom on 03/20/23. Interviews with 14 of 14 Resident indicate Staff ensure they are served food. A review of the food menu indicate facility is providing breakfast, lunch and dinner to Residents. Based on LPA's interviews and observations, investigation revealed: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview conducted with Allison Spradley and a copy of this report provided.