complaint·June 22, 2023

Interviews with staff reveal 4 out of 7 staff stated residents are redirected to the available snacks when they request something other than what is available or offered to prepare a sandwich for them. 2 out of 7 staff stated whenever a resident request for something they provide it to them. LPA observed a table in the dining room set up with water, crackers, and fruit. Menu reviewed does not list snacks provided. However, based on interviews snacks provided meet the snack guidelines and are available throughout the day for residents. Administrator will work with the residents' preferences based on residents' needs. Based on interviews, the preponderance of evidence standard has been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted with Priscilla Gaytan Administrator and a copy of this report was provided.