complaint·August 11, 2023

toured various rooms and interviewed residents regarding carpet in resident rooms, 10 out of 12 residents denied the above allegation and stated that their carpets are cleaned as needed and vacuumed daily. Those 10 residents also stated that if there is a spill in the room staff will attend to the cleaning right away or place a work order to have it cleaned within the week depending on severity of the stain and cause of stain. 8 out of 8 staff stated that carpets are cleaned as needed and vacuumed daily. Depending on stain maintenance will either shampoo the carpet same day or within 3-5 days depending on the work load. Allegation: Staff do not assist residents timely. It is alleged that staff do not help the resident's in a timely manner and residents are not helped up timely if they fall. 10 out of 12 residents interviewed denied the above mentioned allegation and stated that during the times that they have needed to use the call button for assistance there was a quick response, within seconds for initial response on the intercom, followed by caregiver physically checking on the resident within a minute or less. The 8 out of 8 staff interviewed stated that when the call button is pressed for assistance they are alerted immediately, depending if they are assisting another resident with a major need results in their response time, also the severity of the need is taken into consideration for a possible alternate staff to rush and assist resident. Additionally, LPA tested the call button that is used when in need of assistance in one resident room to test staff response time, once button was pushed a voice came on asking if assistance was needed LPA advised it was a test and no more than 15 seconds later a caregiver appeared to check on resident. Allegation: Food is not of nutritious quality for residents in care. It was reported that the food is not of nutritious quality. 11 out of 12 residents interviewed denied the allegation. The residents did however state that the taste of the food is not of their preference and not something that they would prepare themselves but as far as receiving the proper nutrition they agreed that they are given a well balanced meal with proper protein, fruits and vegetables. Additionally, LPA observed the amount of perishable and non-perishable food in the kitchen and there was sufficient meats, breads, fruits and vegetables to meet the needs of the residents. Food served during todays visit was also observed and seemed to be of proper nutrition. Allegation: Residents are left in soiled diapers. 11 out of 12 residents interviewed denied the above allegation. Residents interviewed that require (Continued on 9099-C) incontinence care stated that they change themselves but feel confident that when the time comes for them to need assistance they will receive it as they are asked by staff almost daily if assistance is needed but they deny the help. It was also stated that staff regularly changes the padding on beds of the residents on incontinence care. 8 out of 8 staff interviewed confirmed that the residents are checked on every 2 hours unless they are on an hourly schedule. During these checks they assist residents with incontinence care. Based on observation, file review, statements, and interviews conducted with staff and residents, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided to Administrator Priscilla Gaytan.