complaint·August 17, 2023

According to staff interviewed (S1-S5) all stated that the facility provides notice to all SSI recipients informing residents and/or their responsible party of any rates increases. In addition to that, the Assisted Living Waiver Program also provides them with notices of rate increases. Fourteen of fourteen residents interviewed stated that they are give proper notice or their responsible party is given notice of rate increases. LPA obtained ten copies of rate increase notices that were provided to SSI recipients regarding rate increases. Regarding Allegation: Facility raised monthly rent for an SSI resident. It is alleged that facility is raising the rent for SSI recipients. Administrator stated that the rate increases for SSI recipients is controlled by the Assisted Living Waiver Program and not by the facility. Five of five staff denied that it is the facility that is raising the rates for SSI recipients. Fourteen of fourteen residents could not collaborate the allegation. Some residents stated they are aware of automatic rate increases every year due to COLA increases but acknowledged that it was not the facility who is raising their rates. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.