complaint·December 4, 2023

Staff stated that any furniture that may be dirty, in disrepair, or in bad conditions are disposed of. During the inspection of R1's room, LPA observed R1's bed to have all the required linens, the mattress was in good repair and did not appear to be dirty. LPA also observed that R1's bed had a memory foam topper. Per R1, R1's family purchased it for additional comfort, however R1 stated to prefer R1's family purchase a new mattress altogether for R1. (6) of (10) residents could not corroborate the allegation. Regarding allegation: Resident’s toilet was in disrepair. It is alleged that on 11/26/23 and 11/27/23, R1's toilet was clogged and was in disrepair, and R1 had to use a garbage bag over a pail as a toilet. (4) of (4) staff interviewed denied the allegation. Per S3, R2 reported there was water leaking from the ceiling above R2's toilet (dates unspecified). S3 went to inspect and discovered that R1's restroom above R2's restroom was causing the leak. Upon repair, the leak in R2's restroom stopped. But, R1 did not report R1's toilet being in disrepair when S3 repaired the water leak. (3) of (4) staff stated that later that day, R1 reported R1's toilet was not flushing and appeared to be backing-up. Per interview with R1, R1 denied having to use a garbage bag over a pail as a toilet. The investigation revealed that R1 had access to the common bathroom, which was down the hall from R1's room. However, R1 chose not to use the common bathroom. R1 reported the toilet was fixed that same day by maintenance and a towel was pulled out from the toilet’s plumbing, which was causing the toilet to clog. Per staff, a copy of the repair invoice could not be provided, as there was no work order completed due to the issue being an emergency/priority. (6) of (10) residents interviewed could not corroborate the allegation. Based on LPA's observations and interviews conducted, there was not enough supportive evidence to concur with the reported allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted with Assistant Administrator, Priscilla Gaytan, and a copy of this report was provided.