complaint·January 19, 2024

Regarding the allegation that : (3) the facility does not have enough staff to meet residents' needs, the investigation consisted of review of staff roster, and interviews with Administrator, staff #1- staff #4, and resident #1 - resident #11. Administrator and staff interviewed, denied the allegation. They stated that the facility has sufficient staff to meet resident needs. Residents interviewed were unable to corroborate the allegation. Nine out of Eleven residents interviewed stated that the facility has enough staff to meet resident needs. Review of staff roster, indicates that the facility has sufficient staff to meet the needs of residents. Regarding the allegation that : (4) residents are not receiving medication as prescribed. The investigation consisted of review of a portion of resident medication(s) and interviews with Administrator, staff #1- staff #4, and resident #1 - resident #11. Administrator and staff interviewed, denied the allegation. They stated that residents are receiving their medications as prescribed. Residents interviewed were unable to corroborate the allegation. Eleven out of eleven residents interviewed stated that they are receiving their medication as prescribed. Review of resident(s) medications, indicate that residents medications are being administered as prescribed. Regarding the allegation that : (5) residents' hygiene needs are not being met. The investigation consisted of interviews with Administrator, staff #1- staff #4, and resident #1 - resident #11. Administrator and staff interviewed, denied the allegation. They stated that residents who require assistance with hygiene, receive assistance from staff. Residents interviewed were unable to corroborate the allegation. Eleven out of eleven residents interviewed stated that either they do not require assistance, or if they do, they stated that they receive assistance from staff. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No deficiencies cited. Copy of report provided to Ms. Gaytan.