complaint·April 30, 2024

Per staff interviews, (4) of (4) staff denied the allegation. They stated S2 assists with transportation arrangements and always requests for a larger vehicle, per R1's request. However, the transportation service sometimes sends what they have available. And if a smaller vehicle arrives, R1 refuses the service and misses medical appointments. Staff stated that on 4/29/24, transportation was arranged for R1 for a medical appointment. When a smaller van arrived, R1 refused the transportation. Staff stated that R1 has a manual wheelchair which could fit in the smaller van and R1 could be transported, but R1 refuses to use it as R1 claims it does not work well. S2 stated to have requested a bigger vehicle when arranging transportation, however transportation services stated they provide what they can. Per R1's Appraisal and Physician's Report dated 7/27/23, R1 does not require assistance with transferring/propelling in wheelchair. Per interview with R1, R1 admitted to refusing the transportation on 4/29/24 as R1 did not feel safe going in the smaller van. R1 states to hit their head going over bumps and returns in pain due to too much motion in the small van. R1 stated S2 promised R1 to get a bigger van for R1's medical appointments, however this is the second time this occurs. Per resident interviews, (4) of (5) residents denied the allegation. Residents interviewed stated that S2 assists them with arranging transportation services and have never had issues. Residents stated that once they are aware of their appointments, they inform S2 of it and their transportation is always arranged for the dates and times they need it. Based on the information obtained during the investigation, interviews with staff, residents, review of resident files and LPA's observation, the investigation did not reveal any evidence to support the allegation mentioned above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegation is Unsubstantiated. An exit interview was conducted and copy of this report was provided.