complaint·June 20, 2024

During interviews with the staff members, four (4) out of four (4) did not corroborate the allegation. S1 stated that R1 was never served an eviction notice, but rather was transported to Norwalk Community Hospital on 6/14/2024 for a psychological evaluation due to R1's need for a higher level of care, which the Primary Care Physician (PCP) of R1 agreed with. S1 stated that R1 had been having increasing behavioral issues, including hitting and scratching the caregivers who attempt to assist R1 with their Activities of Daily Living (ADLs). S1 explained that R1 has since been discharged to a Skilled Nursing Facility known as Maywood Health and Wellness Center, and that discharge paperwork for R1 from San Dimas Retirement Center was signed by R1's POA on 5/19/2024. Other staff interviewed stated that R1 did exhibit increasing agitation, refused assistance with their ADLs, and that it was taking multiple caregivers at a time to assist R1. Upon record review LPA observed that there was a Physician's Order from R1's PCP that R1 requires a higher level of care. LPA also observed that on 6/19/2024, R1's POA signed a Resident Discharge Summary for R1. Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.