complaint·January 3, 2025

The investigation revealed the following: Regarding allegations: Facility staff leave residents in urine soaked clothing for an extended period of time- It is alleged facility staff leave residents in urine soaked clothing. Ten (10) out of ten (10) residents interviewed deny this allegation. Seven (7) out of (7) staff interviewed deny this allegation. During resident interviews, LPA Ramirez observed residents to be well groomed, clothing appeared to be neat and clean, and resident rooms were not observed to be malodorous. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Facility staff did not provide resident with linens in good clean condition- It is alleged facility staff do not provide residents with clean linen. Ten (10) out of ten (10) residents interviewed deny this allegation. Seven (7) out of (7) staff interviewed deny this allegation. LPA Ramirez toured ten (10) resident rooms at random. During tour, LPA Ramirez observed ten (10) out of ten (10) resident rooms to contain required linen. Linen appeared to be clean and not malodorous. LPA Ramirez observed signs posted on the inside or each resident room indicating when personal laundry and linen will be washed by housekeeping. LPA Ramirez observed a linen and personal laundry schedule in the facility laundry room. LPA Ramirez observed extra linen and bedding in the facility laundry room. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. No violations were observed during this instigation complaint. Exit interview was conducted and a copy of this report was provided via email.