complaint·July 9, 2025

The investigation revealed the following: Regarding allegation: Staff did not prevent an altercation between residents in care. It is alleged that staff witnessed an incident between residents in which residents were shouting and using racial slurs, and that staff did not prevent the altercation from happening. Staff #1-7 (S1-S7) deny the allegation. Interviews with S1-S7 revealed, although residents sometimes are involved in verbal altercations between each other, staff are taking measures to prevent incidents from escalating. S1-S7 stated, they intervene by redirecting residents into regulating their frustrations with open communication and by guiding them into expressing their feelings appropriately. Staff also stated residents are encouraged to report incidents so that they are handled immediately by staff. Nine (9) out of (10) resident interviews indicated, verbal altercations occur between residents; however, they know they can express their concerns to staff and staff will talk to residents exhibiting verbal aggression. Nine (9) out of (10) residents interviewed stated; staff take measures to prevent verbal altercations from escalating into physical aggression between residents by talking to parties involved on a one to one basis, privately. Residents stated, staff encourage residents to report any type of aggression to administrative staff. Residents also stated, although verbal altercations are common among residents, staff intervene to calm the situations which have not become physical. Staff and resident interviews, do not corroborate the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . An exit interview was conducted with Priscilla Gaytan, Administrator, and a copy of this report was provided.