complaint·October 6, 2025

The investigation revealed the following: Allegation: Staff did not ensure resident was allowed to be readmitted to facility. It is alleged that staff are refusing to readmit R1 after hospitalization, claiming that they cannot provide care for R1. LPA interviewed 4 staff and each denied the above allegation. Interviews with S1 and S4 revealed that R1 was having a lot of difficulties at the facility, including being verbally aggressive towards staff and other residents and throwing objects in their room. S1 and S4 also stated that R1’s condition had progressed into treatment that facility could not provide and R1 needed a higher level of care, staff also stated that R1’s son was very involved in the relocation of R1 and was the induvial (along with R1) who decided to discharge R1 from facility. LPA soke with R1’s responsible party via telephone and they stated that R1 was in need of a higher level of care and this was understood and agreed with the facility staff and family, and that R1 was not refused readmittance it was due to a change of condition and a need of increased care. LPA interviewed 11 residents and each denied the alliteration, 8 of the 11 residents stated that they have been hospitalized and never had any issues returning to the facility post hospitalization. Based on statements and interviews conducted with staff/residents, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was emailed.