complaint·April 28, 2022

LPA Randle conducted Interviews of staff from S1 and S4 and interviews of residents R7 to R10. Resident #1 (R1) file review was conducted. LPA obtained a copy of resident roster, staff roster, R1's Identification and Emergency information, R1’s Residency Agreement, fee schedule, credit addendum, resident refund request and Staff notes. The Investigation Revealed the Following: On 12/28/2021, LPA Bonnie Tao conducted interviews of Staff 1 to 3 which yielded the following information: S1 stated R1 was admitted to the hospital on 9/4/2021 from the facility and subsequently transferred to a rehabilitation facility. S2 was interviewed and stated that no reimbursement check was issued due to a balance remaining on January 2022 rent account that needed to be paid and R1 was still a current resident at the facility. S3 also stated if you are no longer a resident and not using service or the room only then would you be entitled to a reimbursement check. S3 stated that he did not hear the resident complaining about being unable to get a reimbursement check from the facility . LPA Jeremiah Randle met with S4 on April 25 th , 2022. S4 stated R1 overpayment of rent returned to R1 account and R1 personal effects removed April 6, 2022. S4 provided an accounting of R1’s payments and credits confirming. On 12/28/2021, LPA Bonnie Tao conducted an observation of R1’s room and Interviews of R2 to R6. LPA Tao toured R1’s Room with S3. R1’s belongings were still in the room. LPA Tao did not observe any other resident in the room or using the room. S3 stated no other resident was using Room while R1 was in a SNF. LPA Tao interviewed R2 through 6, those residents rendered only positive statements regarding the Facility and Staff members. Residents 2 through 6 all stated that they had no problem with finances at the facility and they had no problem with refunds or reimbursements. LPA Jeremiah Randle met with Residents R7- R10 Residents 7 through 10 all stated “no” that they had problem with finances at the facility and they had no problem with refunds or reimbursements. Based on LPA’s observations and interviews which were conducted, and facility records reviewed, the preponderance of evidence standard has not been met, therefore the above allegation is found to be Unsubstantiated . Exit interview was conducted with the Resident Service Director Mildred Pascual and a copy of this report was provided.