complaint·July 14, 2023

The investigation revealed the following: Per R1’s interview, staff abused R1 due to R1’s rent had not paid rent for months. Per interviews of other residents, six (6) out of seven (7) residents interviewed could not corroborate the allegation. Resident interviews revealed that staff did not abuse residents. All four (4) staff who were interviewed denied the allegation. Staff interviews revealed facility had policy on resident abuses and in service training to ensure residents’ right. Staff would be reported and terminated if abused residents. Therefore, staff did not abuse resident while in care. In regard of the allegation, “staff failed to provide adequate food service,” it was alleged that resident#1 (R1) did not receive lunch and adequate food services. The investigation revealed the following: LPA interviewed R1, resident indicated facility did not provide side dishes and miss breakfast food trays sometimes. Six (6) out of seven (7) residents interviewed could not corroborate the allegation. Resident interviews revealed that residents always received three (3) meals with side dishes and drink daily. Snacks and alternate food menu were available. Six (6) out of seven (7) residents indicated they had never missed a meal. Four (4) staff who were interviewed denied the allegation. Staff interviews revealed adequate food services were provided to residents. Per file review, facility had weekly food menu and posted in kitchen. LPA toured the kitchen, LPA observed food menu posted on the kitchen wall and had 2 days of perishable food supplies with variety. Therefore, there is not preponderance evidence to prove the facility had failed to provide adequate food service. In regard of the allegation, “staff isolated resident in resident’s room,” it was alleged that resident#1 was not allowed to be outside of resident’s room or use the computer room. The investigation revealed the following: interviewed with R1, resident stated staff did not allow R1 to be outside of resident’s room or use the computer room. Six (6) out of seven (7) residents interviewed could not corroborate the allegation. Resident interviews indicated residents are free to be outside and use computer room. Four (4) staff interviewed were denied the allegation. Staff interviews revealed residents had resident’s rights to go to places as they wished. Per reviewing staff training records, staff had in-service training on resident rights. Therefore, facility staff did not isolate resident in resident’s room. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegations is UNSUBSTANTIATED.