Incident investigation·August 8, 2024

Licensing Program Analyst (LPA) Tao conducted an unannounced Case Management- Incident visit in response to resident’s Incident Report, dated 07/24/24. The facility has a capacity of 90 residents and licensed to serve elderly residents age 60 and above. The facility is approved for fifty-six (56) non-ambulatory residents. LPA met with and explained the purpose of today's visit to Brooke Lamotte, Resident Service Director who assisted with this visit. During today's visit LPA toured the facility, interviewed staff /resident and reviewed resident's file. The incident report stated resident said to the administrator that staff slapped resident’s hands and not allowed resident to use restroom on resident’s initial request. LPA interviewed staff, it revealed the facility had investigated this incident and Brooke called police when she aware of the incident. The Covina Police come to investigate, and the finding was unfound. Police report # 24-16416. Per resident interview, resident stated the suspected abuser staff had slapped resident’s hands multiple times and resident reported no injuries by felt sad about the incidents. Regardless, the administrator decided to let go the suspected abuser staff on 7/25/24. The facility provided the in-service training to facility staff on 8/4/24 regarding abuses and mandated reporter. LPA obtained copies of Staff /Resident roster; Resident’s Identification/Emergency Contact Information (facesheet), Needs and service plan; Unusual Incident Report; Physician Report; In-service training documents and Employee Corrective action plan (let go the staff). LPA did not observe nor identify signs of neglect, abuse or other immediate health and safety threats. No deficiencies were observed and cited during this visit. Exit interview held and a copy of the report was provided.