Complaint·July 1, 2021

but have observed either termites or roaches, 1 out of the 4 stated to have bites in arm. 3 out of 7 residents stated to have had bed bugs but had not seen any since facility began treatment. Interviews with staff revealed, 5 out of 6 staff stated to have observed bed bugs in residents room or bedding and has lessen upon treatment. 1 out of 6 staff stated to have not observed any bed bugs or roaches in the facility. Assistant administrator stated facility has had a bed bug issue and facility is currently going under treatment with pest control company. Documents reviewed revealed Round the Clock Pest Control provided bed bug treatment on 5/20/21, 6/3/21, 6/10/21, 6/16,21, 6/23/21 and roach treatment on 6/28/21. Based on LPA's observations, and interviews, conducted the preponderance of evidence standard has been met, therefore the above allegation(s) are found SUBSTANTIATED. California Code of Regulations Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D. Exit interview was conducted with Aurora Tecson assistant administrator and a copy of this report, LIC 9099D, and appeal rights were provided.