complaint·December 9, 2021

Allegation#2 "Residents bed linins are not being changed timely" LPA interviewed seven (7) residents and five (5) residents reported the staff usually changed their bed linen daily or every two to three days. The bed linens are always clean. LPA interviewed staff and denied the allegation and reported they usually changed residents' bed linens depends on their daily condition but for regular base, the residents' bed linens usually changed once or twice weekly. Allegation#3 " Residents personal belongings are missing" LPA interviewed seven (7) residents and five (5) residents reported they never lost anything in the facility. They all feel safe living in the facility. LPA asked staff and reported they usually would assist resident to locate the missing items or sometimes residents belongings are still in their bedroom or laundry bag which they did not recognize. Allegation#4 "Staff are not answer residents call button timely." LPA interviewed seven (7) residents and six (6) residents reported that the caregiver always answered the call light/call button in a timely manner. The longest time that the caregiver would usually take about ten minutes. They do not have any issues with the call button/call light. LPA interviewed staff and denied the allegation. The staff usually responded the call button right away. The administrator reported if the caregivers are busy with the residents, other staff in the facility would step in and help out too. Based upon interviews conducted, record review, and observations made the findings indicate that, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Administrator Chanel Sanchez. A copy of the report was provided. Based on interviews conducted, observation and records review, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED . California Code of Regulations, (Title 22, Division 6 and Chapter 8), are being cited on the attached LIC 9099D. An exit Interview was conducted with the Administrator, Chanel Sanchez and a copy of report and appeal right was provided.