complaint·March 29, 2023

Investigation revealed the following: Regarding allegation: " Staff are verbally abusing residents in care." All of the staff interviewed denied the allegation. Staff members stated that they treat all residents with respect and do not verbally abuse residents. Interviewed staff indicated they have not seen, heard or observe staff verbally abusing residents. 3 out of 5 staff members interviewed indicated that it was the residents who were verbally abusive to staff and not the other way around. Interviewed staff also indicated that hey are trained in Resident Rights, Personal Rights and Mandated Reporting. Interviewed residents indicated that staff are not verbally abusive. All 6 of the residents interviewed stated that the staff are not verbally abusing them nor have observed any staff verbally abusing other residents in care. S5-S6 stated that staff in the facility are pleasant and attend to their needs. Staff interviews, resident interviews and reviewed documentation do not corroborate this allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. No deficiencies cited. Exit interview and a copy of this report were provided to the Facility Assistant Administrator, Gemma DeOso.